CAREERS

FrontBridge Technologies, Inc. provides advanced email protection and secure messaging services to businesses worldwide. Our services operate as a front line of defense for your enterprise and provide a safe bridge between the Internet and corporate networks, ensuring message delivery and integrity.

Whether it is our teams of developers and engineers building and maintaining FrontBridge's state- of-the-art network and software, our client service teams supporting customers and bringing clients online, or our sales and marketing teams introducing new companies to our services - all have a hand in creating and delivering valuable and compelling best-in-class services.

If you seek a challenging work environment, are driven to achieve and innovate, and enjoy working with a winning team - consider working with FrontBridge. Talented individuals who want to help us deliver premier enterprise message management solutions are encouraged to submit their resume.

Below is a list of open positions. Qualified applicants should email a cover letter and resume to: jobs@pmdb.com. Be sure to include the stated job reference code in the subject line of your email. No phone calls please.

» Account Executives - Small/Medium Enterprise Market
» Account Executives - Small/Medium Enterprise (Bay Area)
» Database Administrator
» Inside Sales Manager (Bay Area)
» Information Systems Technician
» Manager of Human Resources
» Network Engineer
» QA Engineer (Winnipeg, Canada)
» Receptionist
» Sales Engineer
» Senior Technical Account Manager (Sr. TAM)
» Spam Analyst (Winnipeg, Canada)
» Technical Account Manager

 
Account Executives - Small/Medium Enterprise Market
FrontBridge Technologies is one of the fastest growing Enterprise email security companies in the country. We are growing again and need quality inside sales people.

Responsibilities

• Sell FrontBridge Services to new accounts within a defined territory.
• Sell new services to existing FrontBridge customers.
• Establish a strong working relationship with reseller partners and their sales reps.
• Provide product-level expertise and sales assistance to reseller partners (e.g. sales presentations, product demos, competitive analysis etc.).
• Consistently achieve/exceed monthly and quarterly revenue goals.
• Demonstrate a high degree of accuracy forecasting revenue each month/quarter.
• Develop and execute a successful territory sales plan.
• Maintain complete and accurate information in FrontBridge's Salesforce.com CRM system.

Job Qualifications

• Proven track record of building and growing a territory from the ground up.
• Value-based solution selling experience at the C-Level.
• Proven track record developing new business and showing consistent revenue growth each month over month.
• Experience selling complex technologies/solutions to solve enterprise level business problems.
• Intelligent, articulate and confident verbal communication skills.
• Exceptional listening skills.
• Effective business writing skills.
• Bachelors degree preferred.
• 2-5 years of verifiable sales experience including selling with OEM and Channel Partners.
• Motivated and driven to be the very best.

Please email your resume to jobs@pmdb.com
YOU MUST REFERENCE JOB CODE AE-SM-03 IN THE SUBJECT LINE OF YOUR EMAIL AND ON YOUR COVER LETTER.

 
Account Executives - Small/Medium Enterprise (Bay Area)
FrontBridge Technologies delivers award-winning managed services that ensure the security, compliance, and continuity of an increasingly complex corporate messaging infrastructure. Due to our ongoing success and growth, FrontBridge is opening an inside sales office in the Bay Area.

Responsibilities

• Sell FrontBridge Services to new accounts within a defined territory.
• Sell new services to existing FrontBridge customers.
• Establish a strong working relationship with reseller partners and their sales reps.
• Provide product-level expertise and sales assistance to reseller partners (e.g. sales presentations, product demos, competitive analysis etc.).
• Consistently achieve/exceed monthly and quarterly revenue goals.
• Demonstrate a high degree of accuracy forecasting revenue each month/quarter.
• Develop and execute a successful territory sales plan.
• Maintain complete and accurate information in FrontBridge's Salesforce.com CRM system.

Job Qualifications

• Proven track record of building and growing a territory from the ground up.
• Value-based solution selling experience at the C-Level.
• Proven track record developing new business and showing consistent revenue growth each month over month.
• Experience selling complex technologies/solutions to solve enterprise level business problems.
• Intelligent, articulate and confident verbal communication skills.
• Exceptional listening skills.
• Effective business writing skills.
• Bachelors degree preferred.
• 2-5 years of verifiable sales experience including selling with OEM and Channel Partners.
• Motivated and driven to be the very best.

Please email a MS Word version of your resume to jobs@pmdb.com. YOU MUST REFERENCE JOB CODE AE-BA-05 IN THE SUBJECT LINE OF THE EMAIL

 
Database Administrator

Responsibilities

• Provide support for FrontBridge's MySQL databases on an IBM/Red Hat platform. This includes installation, updates/patches, tuning, backups, data retention/archiving/purging, capacity planning and performance tuning.
• Maintain relationship with MySQL, FrontBridge Engineering, CTO as it relates to existing DB and applications.
• Participate in DB architecture consultation with outside vendor, participate in future recommendations and the plan to implement same. This may include the migration from MySQL to a yet to be determined commercial DBMS or data warehousing solution.
• Review the applicability of DB infrastructure for existing data structures that currently do not use a relational DB
• Key team member in the tactical and long term DB directions at FrontBridge
• Participate in on-call operational matters as it relates to DB and importing processes.
• Work with systems administrators to tune platforms based on DB requirements, DBMS and/or O/S developments.
• Support the Front Bridge Engineering group to modify the schemas to meet new functional requirements.
• Develop scripts to support DB utilities where necessary to streamline DB maintenance.

Job Qualifications

• 5-10 years experience in support of high volume DBs and data warehouses
• MySQL experience, particularly in a high volume DB environment
• Additional experience in DB2 and/or Oracle is preferred
• DBA experience working in a Red Hat 2.3 or higher operating environment, GEN2 experience a plus
• Produce documentation to support existing and future DB
• Ability to work in a matrixed environment. Position reports to VP of Operations, but will support Engineering organizations as well
• Needs to work with all levels of organization including VPs of Operations, Engineering and CTO
• Experience in email delivery, spam detection, virus detection a plus
• Individual needs to be self-motivated, capable of working with high level direction and developing a action plan and delivery tasks

Education
Degree in Computer Science or equivalent experience.

Please email your resume to jobs@pmdb.com

 
Inside Sales Manager (Bay Area)
FrontBridge Technologies delivers award-winning managed services that ensure the security, compliance, and continuity of an increasingly complex corporate messaging infrastructure. Due to our ongoing success and growth, FrontBridge is opening an inside sales office in the Bay Area.

Our criteria for considering candidates for this position are focused on qualifications such as proven leadership skills, a verifiable track record of building and managing successful teams in a fast paced, competitive technology organization, and a high personal motivation level. You must be able to coach in sales cycles and also mentor to bring your team to its highest potential.

Every member of our staff must be articulate, knowledgeable and have excellent leadership skills. They must be 100 percent focused on success for their team, helping them bring new business to the organization while creating satisfied clients and building a great work environment.

Responsibilities
Manage an existing highly productive team of inside sales professionals while adding additional quality hires to this growing department. You will be tasked with managing the team to continue their track record of consistent over achievement. Main areas of focus on will be revenue generation in the Small to Medium Enterprise, increasing our penetration in the mid market and ensuring rapid and thorough penetration into targeted enterprise accounts.

Requirements

• 5-10 years proven inside sales management experience with technology startups
• Management of teams that have sold direct and through the channel.
• Must have managed teams of at least 6 - 10 direct reports
• Strong leadership, recruiting, training and mentoring skills
• Proven ability to thrive in a start up environment
• Verifiable track record of leading teams that consistently exceed sales objectives
• Bachelors degree preferred
• Motivated and driven to be the very best.

Please email a MS Word version of your resume to jobs@pmdb.com
YOU MUST REFERENCE JOB CODE IM-BA-05 IN THE SUBJECT LINE OF YOUR EMAIL AND ON YOUR COVER LETTER.

 
Information Systems Technician
We are currently seeking an Information Systems Technician to assist the IS department in the day to day support requirements of our 125+ internal and remote employees. We are seeking an individual with experience in supporting small-medium sized companies with both technical and non technical audiences. The ideal candidate will be well versed in both server and desktop Windows XP and 2000/2003 platforms, Microsoft Exchange 2000/2003 email support, various office applications such as Microsoft Office, Adobe Acrobat/Distiller, network printing, anti-virus management and resolution, wireless networks, VPN, and day to day end user support.

Responsibilities

• Assist with desktop and laptop support for 125+ internal and remote users
• Maintain and administer network user accounts (Active Directory)
• Assist with server and desktop upgrades, configuration, and maintenance
• Assist with new hire setup and system deployments
• Help evaluate new technologies
• Maintain Licenses for all operating systems and applications
• Assist with telephony system
• Assist with maintenance of server and staging rooms
• Projects as assigned

Education and Experience

• Bachelors Degree in Computer Science, Information Systems or related field, or equivalent work experience
• 1-3 years of end user support for small to medium sized companies (75+ employees)
• Working knowledge of Windows platforms (2000, XP, 2003)
• Working knowledge of Microsoft Exchange 2000/2003
• Strong knowledge of Networking and networking applications (TCP/IP, DNS, DHCP, WWW, FTP, POP/SMTP)
• Working knowledge of Networking Equipment (routers, switches, hubs, cabling, etc.)
• Strong troubleshooting skills
• Strong knowledge of Microsoft Office and other productivity tools
• Familiarity with VPN and Firewall technologies
• Familiarity with Corporate Anti-Virus applications and administration

Not Required but a plus

• Working knowledge of Linux
• VOIP Technologies
• PBX Experience
• Microsoft Sharepoint
• Intranet/Extranet Development
• Web programming experience (PHP, ASP/.Net, HTML, etc.)

Additional Information
This is a full time, salaried position with benefits. Job applicants should email their resume as inline text to jobs@pmdb.com - NO ATTACHMENTS PLEASE. Please indicate reference number IS-TE-05 in the subject line of your email or fax cover sheet.

 
Manager of Human Resources
As Manager of Human Resources, you will be responsible for planning and directing all aspects of the corporation's Human Resources and General Administration policies, objectives and initiatives. This individual must possess strategic and operational leadership, functional planning, employee relations and organizational development. This position reports to the Chief Financial Officer.

Responsibilities

• Employee relations expert who creates a positive forum for all employees.
• Advisor for employment law, as well as company policy communication, application and interpretation.
• Function as primary contact for HR legal issues ensuring compliance with employment practices and procedures.
• Coaches managers through employee relations, performance and discipline issues.
• Implement and enforce corporate policies and procedures.

Skills

• Minimum 5+ years professional human resources experience.
• Conflict management skills.
• Planning and organizing skills.
• Strong written and verbal communication skills.
• Project management and facilitation skills.
• Previous supervisory experience.
• Bachelors Degree preferred
• HR Certification a plus.

We offer a comprehensive compensation and benefits package including paid holidays, medical group insurance and 401K plan.

Additional Information
This is a full time, salaried position. We offer a comprehensive compensation and benefits package including paid holidays, medical group insurance and 401K plan. Job applicants should email their resume as inline text to jobs@pmdb.com - NO ATTACHMENTS PLEASE.

 
Network Engineer

Responsibilities

• Install/Configure/Support internal routing/switching infrastructure
• Install/Configure/Support distributed network of Foundry ServerIrons in a Global Load Balancing configuration
• Manage Network Access Control Lists
• Work with co-location providers in assessing power, bandwidth and space requirements
• Install/Configure/Support internal and external VPN infrastructure
• Respond to monitoring alerts
• Respond to escalated technical support requests from Tier 3 support
• Some travel required (U.S. & International)

Qualifications

• 5+ years network administration
• In-depth knowledge of and experience with administering Foundry ServerIron load balancers (GSLB experience desired, but not required)
• In-depth knowledge of and experience with Cisco routers
• Experience with a large distributed network
• Thorough understanding of routing/switching protocols
• Ability to multitask and meet multiple deadlines and shifting priorities
• Proficiency with:
  • Unix/Linux Platforms
    • Understanding of system administration tasks such as log rotation, user account creation, startup scripts, etc.
    • Perl/shell scripting a plus
  • SMTP Services
    • Thorough understanding of internet messaging
    • Postfix experience a plus
  • DNS
    • Bind 9 experience a plus
  • Gigabit Networking / Trunking

Education
Degree in Computer Science or equivalent experience.

Additional Information
This is a full time, salaried position with benefits. Job applicants should email their resume as inline text to jobs@pmdb.com - NO ATTACHMENTS PLEASE. Please indicate reference number IT-NA-05 in the subject line of your email or fax cover sheet.

 
QA Engineer (Winnipeg, Canada)

Job Description

• Experience with QA Life Cycle.
• Write testplans against functional specifications.
• Execute tests as required and report results.
• Investigate reported bugs and verify fixes.
• Ability to utilize a bug tracking database to file defects.

Will be responsible for developing and refining applications used in processing, filtering and managing a high volume, distributed SMTP network. Will work in a fast paced environment with tight development schedules.

Job Qualifications

• Strong Perl and C coding experience required.
• Strong understanding of testing methods.
• Able to work in a team environment
• Solid verbal and written communications skills.
• Experience developing applications with relational database integration under high transaction load required.
• Experience with UNIX, specifically Linux.
• Experience with SMTP or other Mail server applications.
• Experience with PHP, and MySQL not required but a plus.

Education & Experience

• Degree in Computer Science or equivalent experience.
• 3-5 years experience working in a QA environment

Additional Information
This is a full time, salaried position with benefits. Job applicants should email their resume as inline text to jobs@pmdb.com - NO ATTACHMENTS PLEASE. Please indicate reference number EG-QA-05 in the subject line of your email.

Receptionist
FrontBridge is seeking an individual who can provide support to employees and management. The ideal candidate will be a bright, energetic, highly-motivated individual. Applicants should also thrive in a team environment; have good interpersonal skills and strong communication skills.

Job Qualifications
Applicant must be organized, reliable, detail-oriented, and have office experience. Must communicate well and have proficient computer and phone skills. Applicant should enjoy a fast paced environment assisting in completing special projects and day-to-day responsibilities.

Job Description
Duties include but are not limited to answering phones, opening and distributing mail, maintaining office supplies, and general administrative work. In addition, this person would be responsible for maintaining the appearance of the lobby and conference rooms. Duties also include maintaining kitchen supplies and equipment.

Additional Information
This is a full time, salaried position with benefits. Job applicants should email their resume as inline text to jobs@pmdb.com - NO ATTACHMENTS PLEASE. Please indicate reference number HR-RC-04 in the subject line of your email.

 
Sales Engineer

Requirements - Sales
Candidates should have excellent written/verbal communication, listening, and presentation skills. Perform in-depth and high-level technical presentations for customers, partners and prospects. The Sales Engineer must have a strong, in-depth understanding of all FrontBridge competitors. Provide assistance to sales when completing RFI's and RFP's. Provide product training to new hires and during the launch of new products. Work closely with product management and client services to ensure sales reps have all necessary sales tools such as product specs sheets, product compatibility matrix, technical FAQ's, demo scripts and slides for WebEx presentations etc. In addition, the Sales Engineer will be responsible for building an online Knowledge-Base for technical information. The Sales Engineer will provide support to 25-30 sales reps. The successful candidate must have exceptional organizational and time-management skills and the ability to assume a leadership role for the team.

Requirements - Technical
This position requires a strong background in networking and network protocols, information security, and most importantly, high volume high availability SMTP mail delivery systems.

Candidates should have experience with multi-platform environments and have a thorough understanding of SMTP, DNS, UNIX and Windows based systems. Also needed is knowledge of MS NT Domain and Exchange, Notes, WAN, Firewalls, Routers, POP3, IMAP, Secure Encrypted Email, and Archiving especially for email). LDAP and PKI experience a plus!

Minimum Experience Requirements

• Outstanding technical sales skills and sales presentation skills
• Experience in presenting and doing product demos via Web Conferencing Tech
• 2+ years experience in customer support or pre-sales support role
• Ability to effectively communicate at the executive level.
• Ability to present value proposition of email security applications and services
• Technical proficiency with email and the email infrastructure
• Knowledge of protocols: SMTP, DNS, FTP, SSH, TCP/IP
• Passion for customer success
• Strong training skills, specific training experience a plus
• Solid understanding of networks, firewalls and security processes and heavy exposure to technical sales and support requirements in a security environment
• Strong project management skills
• Strong networking knowledge
• Fanatical attention to detail and follow-up
• Strong written and verbal communication skills
• Possess outstanding professionalism
• Self motivated and directed

Minimum Educational Requirements
Bachelor's degree or equivalent work experience.

Salary Range

• Base Salary: $60,000 - $70,000
• Variable Compensation: $30,000 - $40,000
• Variable compensation will be tied to the quota of the Director of Sales and paid monthly

Additional Information
This is a full time, salaried position with benefits. Job applicants should email their resume as inline text to jobs@pmdb.com - NO ATTACHMENTS PLEASE. Please indicate reference number SA-SE-05 in the subject line of your email.

 
Senior Technical Account Manager (Sr. TAM)

Department
Client Services

Job Description
Senior Technical Account Managers are responsible for the overall customer experience and are the front-line to all "post sale" customer events for Enterprise level customers. As a part of this role, they will also participate in "pre-sale" support activities. The primary role of this position is to be the liaison between clients and the organization; responsible for communicating the voice of the customer internally as well as the voice of the company to new and existing accounts. The Senior Technical Account Manager also builds and develops client relationships and ensures client/reseller expectations are being set and met.

Other responsibilities include

• Managing customer expectations about the products/services, providing advance notice of feature changes that will/could impact customer user base, ongoing education regarding new features, reports, etc.
• Track major account activity using SalesForce CRM system
• Capture client feedback and translate/articulate comments for feedback loop to one or more other departments in the company to use/develop
• Customer implementations: Train clients to use our proprietary web-based administrative tools so that they are familiar with our system and services.
• Act as the first point of contact for assigned accounts on inbound and outbound account related issues.
• Liaise with Technical Support Team to troubleshoot technical issues regarding services and client expectations, providing resolution to the customer.

Departmental

• Maintain Company and Customer Voice as set by department/company
• Participate in new feature tests and provide feedback to Product Management team
• Engage in special projects as needed

Pre Sales

• Attend sales calls or conference calls with sales team to assist in closing of sales when requested
• Proactively work to ensure trials become sales by:
  • Maintaining on-going communication with customer regarding services
  • Provide Sales Representative with pertinent account information
• Conduct product/service walk-throughs to prospective clients
• Provide Implementation training and strategies across all products/services and select channels

Experience/Requirements

• Bachelors degree or higher
• 5-7 years prior account management or customer service experience in a technical field
• Excellent presentation, communication and troubleshooting skills

Salary Range

• Low: $55,000
• Mid: $60,000
• High: $65,000

Additional Information
This is a full time, salaried position with benefits. Job applicants should email their resume as inline text to jobs@pmdb.com. Please indicate reference number CS-SM-05 in the subject line of your email or fax cover sheet.

 
Spam Analyst (Winnipeg, Canada)
FrontBridge has two Spam Analyst openings in our Winnipeg, Manitoba, Canada office. As a member of the FrontBridge Spam Analysis Team, you will work in a strong collaborative environment to create and update rules in the FrontBridge spam filtering system based on your analysis of both customer-submitted spam and examples captured in our honeypots. You will also analyze the spam rules database for efficiency, tuning rules for performance and combining or eliminating redundant rules. Although this is not specifically an application development position, you will have ample opportunity to exercise your programming skills; the spam team creates and maintains its own tools and scripts for analyzing and processing mail logs and spam.

Other qualifications we look for in members of the spam team are:

• Understanding of RFC 2821 and RFC 2822
• Understanding of RFC 2045-2049 is a plus
• Understanding of statistical analysis is a plus
• Understanding of DNS and SMTP
• Experience with Perl. Proficiency with regexes is a major plus
• Experience with PHP and SQL is highly desirable
• Linux/Unix experience is a must
• Strong written and verbal communication skills
• Fluency in a written foreign language is a strong asset, especially German, Russian, or Spanish, and is required for one of the two positions.

Education

• Degree in Computer Science, Info Systems, or comparable skill set.

Additional Information
This is a full time, salaried position with benefits. Job applicants should email their resume as inline text - NO ATTACHMENTS PLEASE. Please indicate reference number EG-SA-05 in the subject line of your email or fax cover sheet.

 
Technical Account Manager

Job Description
Technical Account Managers are responsible for the overall customer experience and are the front-line to all "post sale" customer events for SME customers. As a part of this role, they may also participate in "pre-sale" support activities. The primary role of this position is to be the liaison between clients and the organization; responsible for communicating the voice of the customer internally as well as the voice of the company to new and existing accounts. The Technical Account Manager also builds and develops client relationships and ensures client/reseller expectations are being set and met.

Other Responsibilities Include

• Managing customer expectations about the products/services, providing advance notice of feature changes that will/could impact customer user base, ongoing education regarding new features, reports, etc.
• Track major account activity using SalesForce CRM system
• Capture client feedback and translate/articulate comments for feedback loop to one or more other departments in the company to use/develop
• Customer implementations: Train clients to use our proprietary web-based administrative tools so that they are familiar with our system and services.
• Act as the first point of contact for assigned accounts on inbound and outbound account related issues.
• Liaise with Technical Support Team to troubleshoot technical issues regarding services and client expectations, providing resolution to the customer.

Departmental

• Maintain Company and Customer Voice as set by department/company
• Participate in new feature tests and provide feedback to Product Management team
• Engage in special projects when necessary

Pre-Sales

• Attend sales calls or conference calls with sales team to assist in closing of sales when necessary
• Proactively work to ensure trials become sales by:
  • Maintaining on-going communication with customer regarding services
  • Provide Sales Representative with pertinent account information
• Conduct product/service walk-throughs to prospective clients
• Provide Implementation training and strategies across all products/services and select channels

Experience/Requirements

• Bachelors degree or higher
• 3-5 years prior account management or customer service experience in a technical field
• Excellent presentation, communication and troubleshooting skills

Additional Information
This is a full time, salaried position with benefits. Job applicants should email their resume as inline text - NO ATTACHMENTS PLEASE. Please indicate reference number CS-TM-05 in the subject line of your email or fax cover sheet.